You can find this section under Payment Processing > Local Payment Methods in the IRP Admin left navigation menu.
Overview
Local Payment Methods (also known as 'Alternative Payment Methods' or 'APMs') powered by Worldpay are available to license across Desktop, Mobile and Private Sale versions of the IRP platform.
Using Local Payment Methods/APMs is key to expanding your business internationally - you need to consider how customers in certain geographical regions prefer to pay online as there are in excess of 300 different types of payment in the world of ecommerce. These non-card methods can be your customer's preferred method of payment and may represent a higher percentage of ecommerce sales when compared to payment by card.
By offering Local Payment Methods/APMs you are likely to benefit from increased sales and you will appeal to previously unreachable international markets. Additional security features will help to protect you and your customers from fraud. You may notice that chargebacks are dramatically decreased due to fund availability verification and real-time account validation.
Your international customers will benefit by having more payment options available to them – ones which they recognise and are comfortable with. They can use their domestic payment solution whilst shopping on your foreign-based website. They will have no concerns about credit card payments and the additional security steps are likely to increase their confidence in making purchases.
You can set up Local Payment Methods/APMs to work on a Currency - Billing Country basis. Once configured, if a Currency and Billing Country combination matches a Local Payment Method/APM Account (linked to an Local Payment Method/APM) which has been enabled for the same combination, the Method will appear in the Payment Options stage of the checkout.
Local Payment Method/APM orders
The IRP handles the two way communication between itself and Worldpay. Once payment has been made on Worldpay's hosted payments page, they will redirect to the IRP where the payment status will be logged before updating the Customer's Order accordingly. Only Authorised payments will result in Orders being placed in the New status. The Authorised payment status guarantees that payment has been received. Any Orders that have yet to be Authorised will be placed in a holding status which can be queried to determine if the payment has been successful.
Here is an example front-end /Secure/PaymentDetails.aspx page that a customer from China might see (note that you define the content of this page on the AlternativePaymentMethodEdit.aspx in IRP Admin):
The customer will also see their chosen payment method when they proceed through to the /Secure/OrderSummary.aspx page.
You can manage orders as normal from the Orders listing page or from the Order Manage page (OrderManage.aspx). Most Local Payment Method/APM Orders will be inserted with the Pending status 'New Pay By Alternative Payment Method' - see the example OrdersPendingPayments.aspx page below - however these will be automatically updated via Worldpay's Order Notification service if configured correctly in the WP MAI. You can also check Pending Worldpay Orders by performing Payment Checks either manually or through the 'Check Pending Alternative Payment Method Orders' Common Task.
You can use the following buttons:
- Cancel Pending Local Payment Method Orders older than X days: This cancels any Local Payment Method Orders with the 'New Pay By Alternative Payment Method' Status that are older than the entered number of days.
- Perform Status Check for ALL Pending Local Payment Method Orders: This performs a Payment Status Check on All Local Payment Method Orders with the 'New Pay By Alternative Payment Method' Order Status.
Refunds are possible for Local Payment Method/APM orders although overcharging is not currently available and would have to be carried out via Card.
Pending Payments are also displayed in the Order Alert Bar at the top of the Admin (if you select 'Orders' from the drop-down menu under the search bar). The button below shows that there are 7 payments in total pending:
If you click on this, you will be directed to the Orders section where you can view and administrate the orders.
AlternativePaymentMethods.aspx page
The AlternativePaymentMethods.aspx page appears as follows:
You can see the following details in the main grid:
- ID: This is the unique IRP identifier for this Local Payment Method/APM, added automatically by the IRP.
- Name: This is the name of this Local Payment Method/APM. This is what is displayed on the website front-end to customers able to select this method.
- Admin Name: This is the name of this Local Payment Method/APM. Please Note, this is what will be displayed on the website front-end to users able to select this method.
- Method Code (Realex): This is the Realex Method Code for this Local Payment Method/APM.
- Method Code (Worldpay): This is the Worldpay Method Code for this Local Payment Method/APM.
- Button Image: This is the current button image for this Local Payment Method/APM that is displayed on the Payment Details page of the Checkout Process.
- Icon Image: This is the current icon image for this Local Payment Method/APM that is displayed on the Order Summary section of the Checkout Process.
- Edit: Click this button to go to the AlternativePaymentMethodEdit.aspx page. From here you can edit all the details of an existing Local Payment Method/APM. For more details, see How to Add or Edit a Local Payment Method.
At the top of the page you can use the following buttons:
- Transactions: Click this button to go to the AlternativePaymentMethodTransactions.aspx page. Here you can see lists of all the Local Payment Method/APM transactions in the system and you can drill down to examine each transaction in greater detail on the AlternativePaymentMethodTransactionDetails.aspx page where you can see the response content and other information. For more details, see How to View Local Payment Method Transaction Details.
- Accounts: Click this button to go to the AlternativePaymentMethodAccounts.aspx page. For each Local Payment Method/APM to be enabled in your IRP, you will need to add an account on this page. For more details see the Local Payment Method Accounts help topic.
- Add New Payment Method: Click this button to go to the AlternativePaymentMethodEdit.aspx page. From here you can add all the details for a new Local Payment Method/APM. For more details, see How to Add or Edit a Local Payment Method.
Small Translations Used By Local Payment Methods
The following Small Translations are used as part of the Local Payment Method/APM feature:
- 2672: An error has occurred - the Order was not placed. If you cannot place the Order, please contact us. This Error Text is used when a Local Payment Method / Alternative Payment Method Payment order cannot be placed due to a validation error on the AlternativePaymentMethodsReturnWorldPay.aspx page or the AlternativePaymentMethodsReturnRealEx.aspx page.
- 2673: There was a problem with your Payment, please select another Payment Option or try again. This Error Text is used when a Local Payment Method / Alternative Payment Method Payment comes back as ERROR | CANCELLED | REFUSED on the AlternativePaymentMethodsReturnWorldPay.aspx page or the AlternativePaymentMethodsReturnRealEx.aspx page.
